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Customer Service Representative

Company: 1A Auto, Inc.
Location: Nashua
Posted on: January 16, 2022

Job Description:

Company Introduction:
1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great "can-do" culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.
Overview:
About 1A Auto

COVID-19 information : All interviewing, onboarding, training and work will be done remotely unless otherwise specified.

Overview

Customer Service Representatives have direct interaction with customers over the phone and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again!

Position details

Pay $18/hr
Shift 11:30am - 8:00pm (4 weekdays) & 8:00 - 4:30pm (saturday)
Possibility of work from home option

*****We have a promotion going on right now for a $1000 sign-on bonus! In addition to the sign on bonus - we also offer fantastic benefits that includes 3 weeks paid time off to start!*****

Benefits:
Medical

Dental

Vision

Health Savings Account

Basic Life Insurance

Employee Discount

Paid Time Off

Paid Company Holidays

401K

Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.

Requirements:
Familiarity with Web Order Fraud Screening

Experienced with Order Management

Detail oriented

Self-directed and self-motivated

Able to work in a quick paced environment

Strong verbal and written communication skills.

Ability to respond to common inquiries or complaints from customers and have the ability to communicate clearly and concisely with all levels of 1A Auto staff.

Must have problem solving abilities

Excellent computer skills (i.e. MS Office, and Web including eBay shopping).

Knowledge of automotive parts and repair processes a plus

Team Player

Education and/or Experience

High school diploma or general education degree (GED) and two to three years related customer service experience in a high volume environment /or equivalent combination of education and experience.

General Responsibilities:
Responding to customer calls in a high call volume environment

Working with customers to resolve Issues

Website order processing

Screening for fraud

Handling returns

Ensuring accuracy in the processing of customer orders

Communicating and providing input on customer issues to the Quality department

Document customer issues in an internal system to ensure accurate tracking of improvement efforts

Accountable for performing to department performance metrics

Keywords: 1A Auto, Inc., Nashua , Customer Service Representative, Sales , Nashua, New Hampshire

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