Customer Service Representative
Company: 1A Auto, Inc.
Posted on: January 16, 2022
1A Auto is a high growth e-commerce company and we pride ourselves
on employing the best talent. Each team member brings a unique
skill set to the table and collectively have a track record of
accomplishing the most challenging of goals. We are an online
aftermarket auto parts retailer headquartered northwest of Boston.
We are a leader in our market and are positioned for further
growth. We offer a great "can-do" culture, a casual work
environment, and the opportunity to apply your skills in a
About 1A Auto
COVID-19 information : All interviewing, onboarding, training and
work will be done remotely unless otherwise specified.
Customer Service Representatives have direct interaction with
customers over the phone and are responsible for recommending
products, resolving inquiries and processing of orders while
maintaining a high standard of service and professionalism.
Candidates for this position should enjoy repetitive duties with
high volume of customer inquiries and exhibit patience and
attention to detail as they focus on completing tasks quickly and
accurately. This position requires working collaboratively with
others in your group and in other departments. The goal is happy
customers who will buy from us again!
Shift 11:30am - 8:00pm (4 weekdays) & 8:00 - 4:30pm (saturday)
Possibility of work from home option
*****We have a promotion going on right now for a $1000 sign-on
bonus! In addition to the sign on bonus - we also offer fantastic
benefits that includes 3 weeks paid time off to start!*****
Health Savings Account
Basic Life Insurance
Paid Time Off
Paid Company Holidays
Please note: This job description is not all inclusive, but rather
is intended to capture the majority of the job functions.
Familiarity with Web Order Fraud Screening
Experienced with Order Management
Self-directed and self-motivated
Able to work in a quick paced environment
Strong verbal and written communication skills.
Ability to respond to common inquiries or complaints from customers
and have the ability to communicate clearly and concisely with all
levels of 1A Auto staff.
Must have problem solving abilities
Excellent computer skills (i.e. MS Office, and Web including eBay
Knowledge of automotive parts and repair processes a plus
Education and/or Experience
High school diploma or general education degree (GED) and two to
three years related customer service experience in a high volume
environment /or equivalent combination of education and
Responding to customer calls in a high call volume environment
Working with customers to resolve Issues
Website order processing
Screening for fraud
Ensuring accuracy in the processing of customer orders
Communicating and providing input on customer issues to the Quality
Document customer issues in an internal system to ensure accurate
tracking of improvement efforts
Accountable for performing to department performance metrics
Keywords: 1A Auto, Inc., Nashua , Customer Service Representative, Sales , Nashua, New Hampshire
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