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Senior Consultant-Technology Consulting

Company: TTEC
Location: Nashua
Posted on: June 22, 2022

Job Description:

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Sr. Consultant-CRM working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing -
At Avtex our Consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Utilizing the Avtex 360 model as a guide, our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.
As a Senior Consultant focused on D365/CRM, you will not only be working with clients to deliver world-class solutions, but also mentoring other team members and beginning to participate in pre-sales activities. Senior Consultants are typically a leader on our projects and oversee a small team of consultants to deliver the work.

During a Typical Day, You'll
Develop sustainable business relationships with clients, gaining increased knowledge of their needs and challenges to implement effective solutions through Avtex offerings.
Present project vision, architecture, and strategy to clients while driving transformation and innovation in medium-large client organizations.
Assist business development with project requirements. Develops related estimates and aids in completing the Scope of Work (SOW).
Demonstrate concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
Conduct related needs analysis and gathers client requirements. Successfully installs, configures, deploys, customizes - and tests Avtex Solutions for multiple clients.
Demonstrate leadership responsibilities on projects of various sizes. - For example, may assist the team manager with project identification and assignment as needed. Ensures consultants are aware of timelines associated with assigned tasks.
Follow industry technology trends through self-study and formal training and shares that knowledge internally and externally via white papers, blog posts, and social media.

What You Bring to the Role
Bachelor's degree in Computer Science, MIS, or a related field preferred. Minimum of 3-5 years' experience working with relevant Microsoft technologies in a professional services environment.
At least 1 year of experience leading project teams, either formally or informally.
Possess background in one or more of the following functions: Dynamics 365 Sales, Marketing, Customer Service, Field Service, Portals, and Customer Insights.
3 years of Experience implementing Microsoft Dynamics CRM, and/or other CRM applications with willingness to learn MS CRM.
2 years of experience with Agile development preferred.
Understand and can assist or lead CRM on-premise upgrades and migrations to Dynamics in the cloud.
Experience implementing, configuring and customizing Microsoft's Dynamics including but not limited to 3 years of work experience with large/enterprise companies and providing high level CRM consulting services to clients at all levels of within an organization.
Familiarity ETL solutions such as Scribe or SSIS with KingswaySoft as well as the Common Data Service (CDS)
JavaScript experience and 2 years with Agile development preferred. Microsoft Dynamics 365 Certification preferred.
Ability to travel to business and customer locations, locally and/or nationally up to 30%.
What You Can Expect
The anticipated range for individuals expressing interest in this position is $90K to $160K. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
About Avtex, a TTEC Digital Company
At Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. - We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply.

In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
#LI-JF1
#LI-REMOTE

Keywords: TTEC, Nashua , Senior Consultant-Technology Consulting, Professions , Nashua, New Hampshire

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