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Helpdesk/Service Desk Analyst - OS Certified- Remote - Austin or Denver

Company: TTEC
Location: Nashua
Posted on: May 13, 2022

Job Description:

TTEC Digital is seeking a Helpdesk Service Desk Analyst to join our Public Sector Support Services team. - - This role is a telecommute role for someone that resides in Austin or the Denver area. - Why choose ttec to enhance and broaden your career? - We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. - Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! - -What you'll be doing: - - -The ideal candidate will be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.What you'll be doing:

  • Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. - Act as an escalation point for complex technical and configuration issues.
  • Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.
  • Monitor and Maintain Site's DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
  • Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
  • Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.What skills you will bring:
    • Relevant two-year associate or bachelor's degree in Computer Science or Information Technology or an equivalent combination of education and experience.
    • IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
    • Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.).
    • Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, and remote administration, software deployment as well as imaging software and processes.
    • High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
    • Must be able to work in a fast-paced environment and have good time management skills for daily tasks and projects.
    • Must be able to work flexible hours, rotating schedules and additional hours as required.
    • Currently hold valid or willing to get Windows 10 and Windows 2019 server certification.
      • Currently hold or willing to get one of the following security certifications. CCNA Security, CySA , GICSP, GSEC, Security CE, CND, SSCP
        • Ability to pass a DoD Security Clearance checkWho We Are:TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through -, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and -, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our nearly 65,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.--- -COMPENSATION & BENEFITSBenefits available to eligible employees include the following:
          • Medical, dental, and vision
          • Tax-advantaged health care accounts
          • Financial and income protection benefits
          • Paid time off (PTO) and wellness time off#LI-BB2#LI-REMOTE

Keywords: TTEC, Nashua , Helpdesk/Service Desk Analyst - OS Certified- Remote - Austin or Denver, Professions , Nashua, New Hampshire

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