Master Technician
Company: Auto Plus Pep Boys
Location: Nashua
Posted on: April 10, 2021
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Job Description:
Overview Pep Boys is driven by its promise to its customers, "We
go further to help you go farther." Founded 100 years ago by
military veterans, generations of drivers have counted on Pep Boys
ASE-certified Pros to service their vehicles. With a national
network of nearly 1,000 locations in 35 states and Puerto Rico, and
27distribution centers, Pep Boys employs more than 8,000 people.
More than seven million vehicles pass through Pep Boys bays each
year, and our commitment to being the ONE our communities count on
is demonstrated through our exceptional customer experience and
support of the critical technical training initiatives needed to
close America's skills gap. For more information, visit
www.pepboys.com. Position Summary Responsible for the efficient
diagnosis, repair, and preventive maintenance of vehicles along
with replacement of general automotive parts and accessories.
Partner with store management and the desk team to deliver superior
service and education to customers on problems and proposed
solutions for their vehicles. Duties & Responsibilities * Ensure a
thorough safety and mechanical vehicle inspection is completed and
documented in the work order system for every car assigned to
him/her that comes into the shop. Ability to communicate repairs
that are necessary for the safety and operational efficiency of the
vehicle to customers and management. Recommends additional repairs
and services pertaining to scheduled maintenance, vehicle
enhancements, and/or upgrades as appropriate. Adheres to MAP (UICS)
standards.* Conduct a wide variety of diagnoses and repairs;
including but not limited to brakes, all tire related services,
including mounting, balancing, and flat repairs, state safety and
emissions testing (where required), fluid changes, steering and
suspension, maintenance services, starting and charging.
Responsible for securing vehicle during repairs and after repairs
are completed.* Maintain technical capabilities to ensure
proficient, safe use of service equipment. Interprets and applies
technical instructions in diagram and text form.* Maintain company
directed productivity, training development plan, and comeback
performance levels.* Approachable and knowledgeable resource
regarding technical matters related to installation and proper
application of parts and accessories, while also providing accurate
and effective direction, advice and assistance to service advisors,
other technicians, commercial, retail and parts associates,
management, and customers.* Partner with Management to produce a
safe and healthy work environment that complies with all local,
state, and federal laws, as well as with company policies and
procedures. Expected to comply with loss prevention, safety, and
environmental codes and ordinances. Knowledge, Skills, and
Abilities * Valid Driver's License.* Successful completion of
Background and Drug tests.* 1-2 years of related experience in the
automotive service environment.* Must have basic knowledge and
understanding of mathematical concepts such as addition,
subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and
discounts.* ASEs required; ASE A1 through A8- Electrical and Engine
Performance is strongly preferred; state certifications/licenses
where required.* Strong customer service skills.* Strong verbal
communication skills.* Ability to work Days, Nights, Holidays and
Weekends. Physical Demands/Work Environment The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Physical Demands * Must be able to lift, carry, and place
merchandise and supplies up to 50 pounds without assistance.*
Frequent standing and walking for long periods of time.* Frequent
reaching overhead and below the knees, squatting, bending,
stooping, kneeling, twisting.* Possesses fine motor skills to
safely operate tools.* Climb up and down ladders to retrieve
merchandise.* Communicate effectively in person, by telephone, or
by using telecommunications equipment.* Enters and locates
information on computer.* Visually verifies information, often in
small print.* Safely operates a motor vehicle. Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: Auto Plus Pep Boys, Nashua , Master Technician, Professions , Nashua, New Hampshire
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