Registration Representative - Portland, ME
Company: Optum
Location: Portland
Posted on: May 12, 2025
|
|
|
Job Description:
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Northern Light Health, in strategic partnership
with Optum. Whether you are looking for a role in a clinical
setting or supporting those who provide care, we have opportunities
for you to make a difference in the lives of those we serve. As a
statewide health care system in Maine, we work to personalize and
streamline health care for our communities. If the place for you is
at a large medical center, a rural community practice or home care,
you will find it here. Join our compassionate culture, enjoy
meaningful benefits and discover the meaning behind: -Caring.
Connecting. Growing together.--- -
Location: 175 Fore River Parkway, Portland, ME 04102.
We offer 2 weeks of paid training. The hours during training will
be 8:00 AM - 4:30 PM EST from Monday - Friday. Training will be
conducted on - site.
Primary Responsibilities:
Responsible for providing patient-oriented service in a clinical or
front office setting
Performs a variety of clerical and administrative duties related to
the delivery of patient care, including greeting and checking in
patients, answering phones, collecting patient co-pays and
insurance payments, processing paperwork, and performing other
front office duties as required in a fast-paced, customer-oriented
clinical environment
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre
- certification, pre - determinations, and pre - authorizes
according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates,
reverifications as needed
Collects patient co - pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Responsible for collecting data directly from patients and
referring to provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner
Generates, reviews and analyzes patient data reports and follows up
on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher)
1+ years of customer service experience in a hospital, office
setting, customer service setting, or phone support setting
Intermediate level of proficiency with Windows PC applications &
Microsoft Office
Ability to work onsite in Portland, ME
Ability to work 8-hour shifts, between the hours of 8:30am-7:00pm,
Monday - Friday
Influenza vaccination for the current flu season (typically
August-May) or commitment to receive the influenza vaccination when
available for the upcoming flu season
Must be 18 years of age OR older
Preferred Qualifications:
Experience with using Microsoft Office products
Experience in a Hospital Patient Registration Department,
Physician's office, OR any medical setting
Experience in insurance reimbursement and financial
verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft Skills:
Strong interpersonal, communication, and customer service
skills
Physical and Work Environment:
Standing for long periods of time (10 - 12 hours) while using a
workstation on wheels and phone / headset - -
- - -
**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
- - -
The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
- - -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
- - -
- -
UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
- - -
UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
- - -
- - -
#RPO - #RED
Keywords: Optum, Nashua , Registration Representative - Portland, ME, Other , Portland, New Hampshire
|
Click
here to apply!
|
