Players Club Attendant, Boston Billiard Club

Company: Delaware North
Location: Nashua
Posted on: January 18, 2023

Job Description:

The Opportunity - Delaware North Gaming is searching for full-time Player Club Representatives to join our team at Boston Billiard Club in Nashua, New Hampshire . In this role you will assist customers in all Player Rewards Program transactions in a friendly and professional manner.

Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.
Responsibilities - Provides information, cards, promotional items, and other rewards to program members.
Updates and enters member information into the database.
Assists Director of Marketing and Promotions Specialist with the execution of games, contests, drawings, and promotional giveaways.
Maintains strict confidential guidelines in all customer interactions and records.
Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill.
Monitor slot machines, changing and fixing ticket paper as needed.
Perform adjustments to slot machines, resolving problems such as jams or machine tilts, and performs minor repairs contacting repair technician or supervisor for assistance as needed.
Record the specifics of malfunctioning machines and documents malfunctions needing repair.
Patrol assigned areas to ensure that players are following rules, machines are functioning correctly, and assist guests.
Processes jackpot payouts in accordance with Delaware North and state gaming procedures.
Follow all departmental and state policies and procedures.
Performs other duties as assigned.
Qualifications - Must be 21 years of age.
Ability to obtain and maintain a state gaming license.
Excellent guest service skills.
Ability to perform basic math calculations and accurately handle large sums of money.
Ability to obtain and maintain a state gaming license required.
1-3 months' related experience preferred.
Basic computer skills including word processing, spreadsheets, and POS system preferred.
Must possess basic math skills.
Must be able to work evenings, weekends, holidays, and special events as required.
Physical Requirements - Standing for extended periods of time.
Manual dexterity to handle machine function and repairs.
Ability to push and pull chairs in and out.
Ability to lift up to 30 pounds.
Occasional bending and stooping.
Exposure to high volume noise
Who We Are - At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Nashua , Players Club Attendant, Boston Billiard Club, Other , Nashua, New Hampshire