Players Club Attendant, Boston Billiard Club
Company: Delaware North
Location: Nashua
Posted on: January 18, 2023
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Job Description:
The Opportunity - Delaware North Gaming is searching for
full-time Player Club Representatives to join our team at Boston
Billiard Club in Nashua, New Hampshire . In this role you will
assist customers in all Player Rewards Program transactions in a
friendly and professional manner.
Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at
https://careers.delawarenorth.com/whatweoffer .
At Delaware North, we care about our associates' professional and
personal wellbeing. We have a comprehensive benefits program
designed to give our associates the comfort, safety, and stability
they need to deliver exceptional service to our guests. All
associates are eligible for benefits including weekly pay, employee
assistance program, training and development, employee discounts,
and flexible work schedules. Medical, dental, and vision insurance,
401(k) with company match, paid vacation and holidays, and tuition
reimbursement are available for eligible associates.
Responsibilities - Provides information, cards, promotional items,
and other rewards to program members.
Updates and enters member information into the database.
Assists Director of Marketing and Promotions Specialist with the
execution of games, contests, drawings, and promotional
giveaways.
Maintains strict confidential guidelines in all customer
interactions and records.
Demonstrate skill in dealing with guest complaints, using active
listening skills to defuse difficult and sometimes emotionally
charged situations to maintain the customer's goodwill.
Monitor slot machines, changing and fixing ticket paper as
needed.
Perform adjustments to slot machines, resolving problems such as
jams or machine tilts, and performs minor repairs contacting repair
technician or supervisor for assistance as needed.
Record the specifics of malfunctioning machines and documents
malfunctions needing repair.
Patrol assigned areas to ensure that players are following rules,
machines are functioning correctly, and assist guests.
Processes jackpot payouts in accordance with Delaware North and
state gaming procedures.
Follow all departmental and state policies and procedures.
Performs other duties as assigned.
Qualifications - Must be 21 years of age.
Ability to obtain and maintain a state gaming license.
Excellent guest service skills.
Ability to perform basic math calculations and accurately handle
large sums of money.
Ability to obtain and maintain a state gaming license required.
1-3 months' related experience preferred.
Basic computer skills including word processing, spreadsheets, and
POS system preferred.
Must possess basic math skills.
Must be able to work evenings, weekends, holidays, and special
events as required.
Physical Requirements - Standing for extended periods of time.
Manual dexterity to handle machine function and repairs.
Ability to push and pull chairs in and out.
Ability to lift up to 30 pounds.
Occasional bending and stooping.
Exposure to high volume noise
Who We Are - At Delaware North, you'll love where you work, who you
work with, and how your day unfolds. Whether it's in sporting
venues, casinos, airports, national parks, iconic hotels, or
premier restaurants, there's no telling where your career can
ultimately take you. We empower you to do great work in a company
with 100 years of success, stability and growth. If you have drive
and enjoy the thrill of making things happen - share our vision and
grow with us.
Delaware North Companies, Incorporated and its subsidiaries
consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
employer.
Keywords: Delaware North, Nashua , Players Club Attendant, Boston Billiard Club, Other , Nashua, New Hampshire
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