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IT Helpdesk/Desktop Specialist

Company: Amphenol Printed Circuits
Location: Nashua
Posted on: June 23, 2022

Job Description:

The IT Helpdesk/Desktop Specialist will be responsible for providing technical assistance and support for incoming queries related to computer software and hardware. Responds to customers seeking assistance, runs diagnostic programs, isolates problems, documents findings, determines and implements solutions. Manages computer inventory, incoming help desk tickets, and software deployment. This is a hybrid position.

Duties/Responsibilities:

Support internal customer inquiries via phone, email and in person interaction. Support includes hardware and software problems related to desktops, laptops, printers and peripherals.
Ability to identify technical issues and concerns.
Perform root cause analysis on reported problems.
Create and follow detailed documentation surrounding incoming tickets and routine tasks.
Manage user account and access requests.
Utilize remote assistance tools to support end users.
Manage hardware and software inventory.
Provide a high level of customer service to all internal and external customers.
Take ownership and ensure proper processes are followed for efficient support.
Provide updates, status and task completion information to Systems Administrator and log in Help Desk ticketing system.
Escalate unresolved issues to the appropriate technical support partners, internal and external.
Image workstations for deployment.
Mobile Device support of Apple and Android cell phones.
Provide information technology user training and support.
Will be required to perform other duties as requested, directed or assigned.
Provide backup to the Systems Administrator and Manufacturing Help Desk Technician as requested.

Requirements:

2 years help desk experience
MS Windows 7 and Windows 10 Desktop Operating Systems.
MS Windows Server Environment (DHCP, DNS, Terminal Services)
Knowledge of Antivirus/endpoint protection software
Basic knowledge of Active Directory
Strong organizational, time management and communication skills
Ability to work independently as needed
Strong critical thinking skills
Experience with helpdesk system
Experience with software deployment system
Knowledge of basic networking and remote connectivity
Experience with various ancillary systems: Help Desk, Software Deployment, system imaging.
Microsoft Office products.
Experience with both remote and on-site user support

Optional/Desirable Skills:

Manufacturing environment experience a plus
Working knowledge of Linux or UNIX
Microsoft or A+ certifications or willingness to get within 1 year

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

For consideration for this position, please apply online to: https://amphenol-apc.acquiretm.com

APC671

Keywords: Amphenol Printed Circuits, Nashua , IT Helpdesk/Desktop Specialist, Other , Nashua, New Hampshire

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