Posted on: May 9, 2022
US Remote 58,000 - 78,000 USD per year
Client Success Implementation Specialists onboard new Indeed Hiring
Platform Inside Sales clients and function as the primary point of
contact for overall, operational, and technical client contacts
during implementation. Implementation Specialists ensure effective
new user and product onboarding for IHP. Your passion for learning
new technologies, your ability to navigate ambiguity and bring
clarity to a dynamic process and your commitment to ensuring
clients find success in our new platform will ultimately help more
organizations find and hire great people.
- Become an IHP expert, developing a firm grasp on the
implementation process and solution this product aims to provide
- Lead our new customers through a defined implementation process
to get them up and running.
- Advise our customers on best practices and understand/document
- Identify any expectation management issues and reconcile them
- Surface any project risks for integrations or upcoming go live
- Support our customers with any go live questions, challenges or
concerns they may have.
- Communicate effectively around success criteria within the
project team (Sales & Client Success reps) and external
- Seamlessly transition IHP clients to our Customer Success team
upon completion of requested services.
**WHO YOU ARE**
- 6+ months experience in conducting implementations for a SaaS
platform, or within the HR Tech/recruitment space.
- Experience working with client escalations, running enablement
programs one-on-one with clients or hosted enablement webinars that
include two or more clients at once.
- Strong organizational & project management skills.
- A great communicator - both verbally & written. Somebody who has
outstanding presentation and communication skills.
- Driven by client centricity, passionate about delivering great
value & experiences to clients and ensuring their success.
- Comfortable with identifying pain points in existing processes,
and making recommendations for improvements / willingness to adapt
to process changes. -
- Skilled in speaking with technical and non-technical parties.
- Excited to be part of a new team focused on guaranteeing
successful onboarding and ongoing enablement experiences for
Indeed's IHP customers.
**WHO WE ARE**
Our Client Success team provides expert support to our clients,
partners and fellow teammates around the globe. We focus on
collaboration, the ability to adapt to client needs, and a
passionate approach to service.
As the world's number 1 job site*, our mission is to help people
get jobs. We strive to cultivate an inclusive and accessible
workplace where all people feel comfortable being themselves. We're
looking to grow our teams with more people who share our enthusiasm
for innovation and creating the best experience for job
(*comScore Total Visits, September 2021)
**SALARY RANGE DISCLAIMER**
The base salary range represents the low and high end of the Indeed
salary range for this position. Actual salaries will vary depending
on factors including but not limited to location, experience, and
performance. The range listed is just one component of Indeed's
total compensation package for employees. Other rewards may include
quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time
Off policy, and many region-specific benefits.
**EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT**
Indeed is deeply committed to building a workplace and global
community where inclusion is not only valued, but prioritized.
We're proud to be an equal opportunity employer, seeking to create
a welcoming and diverse environment. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, family status,
marital status, sexual orientation, national origin, genetics,
neuro-diversity, disability, age, or veteran status, or any other
non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to
qualified individuals with disabilities in the employment
application process. To request an accommodation, please contact
Talent Attraction Help at 1-855-567-7767, or by email at
TAhelp@indeed.com at least one week in advance of your
**FAIR CHANCE HIRING**
We value diverse experiences, including those who have had prior
contact with the criminal legal system. We are committed to
providing individuals with criminal records, including formerly
incarcerated individuals, a fair chance at employment.
**OUR POLICIES AND BENEFITS**
View Indeed's Applicant Privacy and Accessibility Policies --
Learn about our global employee perks, programs and benefits -
-https://benefits.indeed.jobs/ - -
Where legally permitted, Indeed requires all individuals attending
or working out of Indeed offices or visiting Indeed clients to be
fully vaccinated against COVID-19. For positions that can only be
performed at an Indeed office, candidates must be fully vaccinated
against COVID-19 and present acceptable proof of vaccination by the
date of hire as a condition of employment. For positions that
require some in-office work or in-person client meetings,
exceptions to these in-office or in-person job requirements may be
made at the discretion of the business through June 2022, at which
point full vaccination will be required. Indeed will consider
requests for reasonable accommodation as required under applicable
law. To qualify as being fully vaccinated against COVID-19 there
should have been a two week period after receiving the second dose
(or any government recommended booster shot) in a 2-dose COVID-19
vaccine series, or a two week period after receiving a single-dose
(or any government recommended booster shot) in a single dose
Keywords: Indeed, Nashua , Implementation Specialist, Other , Nashua, New Hampshire
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