Network and Security Operations Center Supervisor

Company: REQUEST TECHNOLOGY
Location: Nashua
Posted on: May 5, 2022

Job Description:

Network and Security Operations Center Supervisor

• Full Time
• Nashua, NH
• Posted 1 day ago Salary Information: 100-120K + Bonus Reference #: CJ-SNOCNH craig@requesttechnology.com Location Type: Nashua, New Hampshire Overview***Position is bonus eligible******We are unable to sponsor for this permanent full-time role***Prestigious Professional Security Services Firm is currently seeking a Network and Security Operations Center Supervisor. Candidate will focus on the overall day-to-day management of customer facing personnel of the Security and Network Operations Command Centers (SNOCC). This position ensures the success of our security analysts, from onboarding, technical training and development, shift management, and customer service and success perspectives. The ideal candidate will bring a solid working knowledge of existing SOC elements, including the use of security technology platforms to monitor, detect, and respond to security alerts. In addition, the ideal candidate will have the ability to work under pressure, communicate effectively, offer guidance and advice to both the employee and the customer, and use critical thinking to solve unique problems.Responsibilities:Responsible for the overall management of SNOCC Analysts and Engineering personnel. Duties include:Shift scheduling
  Oversight and administration of professional development programs for analysts
  Quarterly performance reviews of analysts.
  Onboarding of new analysts
  Administering and monitoring training of new analysts during probationary phase.
  Mentoring and guiding new analysts in alert response, threat hunting, customer service, and other core duties of their position.
  Acting as on-shift duty-manager to receive customer escalations and issues
  Escalating issues and cases logged with vendors and partners.
  Monitoring overall analyst performance, including SLA performance, adherence to standard operating procedures, and ensuring the highest quality of work is maintained as a standard.
  Assisting in the development and refinement of analyst training programs, and coordinate external or internal training for team members according to agreed-upon Individual Development Plans (IDP) for each team member.
  Identifying and offering feedback for continuous improvement to the team and the organization as a whole.
  Assisting in the development and refinement of departmental policies and procedures.
  Generating and maintaining reports for performance and compliance.
  Assisting and developing employee appreciation and recognition programs.
  Coordinating occasional team-building and morale events.
  Expected work/travel schedule will include one day per week at the 'office' - one of the three SNOCC operations center locations (Chicago/Albuquerque/Nashua), as well as periodic travel (1 week every 4-8 weeks) to one of the other operations center locations.Qualifications:Bachelor's degree and four to 10 years' related experience or training, or equivalent combination of education and experience.
  Basic knowledge of networking and security best practices and techniques
  Basic knowledge of enterprise IT environments
  Prior management or team lead experience in a support type environmentTagged as: incident response engineer, incident response manager, network security, noc supervisor, security analyst, security data analytics, security engineer, security operations engineer, siem engineer, SOC, soc supervisor, splunk, splunk engineer, threat engineerLet us help you explore new horizons. Just respond via our website , email , or phone . It's confidential. It's easy. These could be a few of the smartest keystrokes you'll ever make. Mailing ListAllow REQUEST Technology to help you explore new horizons by joining our mailing list. With a few simple keystrokes, REQUEST Technology will keep you in the loop on upcoming job opportunities. Select the job list(s) you would like to receive and await opportunity.
  
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Keywords: REQUEST TECHNOLOGY, Nashua , Network and Security Operations Center Supervisor, Other , Nashua, New Hampshire