Network and Security Operations Center Supervisor
Company: REQUEST TECHNOLOGY
Location: Nashua
Posted on: May 5, 2022
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Job Description:
Network and Security Operations Center Supervisor
Oversight and administration of professional development programs
for analysts
Quarterly performance reviews of analysts.
Onboarding of new analysts
Administering and monitoring training of new analysts during
probationary phase.
Mentoring and guiding new analysts in alert response, threat
hunting, customer service, and other core duties of their
position.
Acting as on-shift duty-manager to receive customer escalations and
issues
Escalating issues and cases logged with vendors and partners.
Monitoring overall analyst performance, including SLA performance,
adherence to standard operating procedures, and ensuring the
highest quality of work is maintained as a standard.
Assisting in the development and refinement of analyst training
programs, and coordinate external or internal training for team
members according to agreed-upon Individual Development Plans (IDP)
for each team member.
Identifying and offering feedback for continuous improvement to the
team and the organization as a whole.
Assisting in the development and refinement of departmental
policies and procedures.
Generating and maintaining reports for performance and
compliance.
Assisting and developing employee appreciation and recognition
programs.
Coordinating occasional team-building and morale events.
Expected work/travel schedule will include one day per week at the
'office' - one of the three SNOCC operations center locations
(Chicago/Albuquerque/Nashua), as well as periodic travel (1 week
every 4-8 weeks) to one of the other operations center
locations.Qualifications:Bachelor's degree and four to 10 years'
related experience or training, or equivalent combination of
education and experience.
Basic knowledge of networking and security best practices and
techniques
Basic knowledge of enterprise IT environments
Prior management or team lead experience in a support type
environmentTagged as: incident response engineer, incident response
manager, network security, noc supervisor, security analyst,
security data analytics, security engineer, security operations
engineer, siem engineer, SOC, soc supervisor, splunk, splunk
engineer, threat engineerLet us help you explore new horizons. Just
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Keywords: REQUEST TECHNOLOGY, Nashua , Network and Security Operations Center Supervisor, Other , Nashua, New Hampshire
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