Consumer and Business Senior Relationship Banker, Fitchburg, MA
Company: Santander Holdings USA Inc
Location: Fitchburg
Posted on: January 16, 2022
Job Description:
Santander is one of the largest banks in the world, and one of
the top banks in the United States based on deposits. - With a
principal presence in the northeast U.S., Santander 's retail
division serves nearly 2 million customers and more than 140k
business customers in the US. -As a Senior Relationship Banker, you
will be responsible for acquiring, deepening, and retaining
relationships with consumer and small business customers (with
annual revenue up to $3MM). - You will directly manage and grow a
client portfolio of the most complex and highest value consumer and
small business clients in the branch. - You will deliver an
exceptional customer experience through engagement of customers in
the branch, over the phone, and through collaboration with business
partners. -Responsibilities -
Put the customer at the center of
everything you do, deepen relationships and make connections during
every interaction.Engage customers through proactive, outbound
calling for both service and relationship deepening
opportunities.Assess customer needs by being genuinely curious,
asking questions, and identifying opportunities to help achieve
their financial goals today and in the future.Be the expert on
Santander products and services and be able to articulate the
benefits that will help customers based on their need.Independently
manage a portfolio comprised of both High Value consumer clients
and Small Business customers with annual revenue up to
$3MM.Aptitude & interest in serving business clients- reviewing
financial statements and advanced knowledge of small business
credit.Participates in joint calling with Product partners to
generate and deepen relationships with business customers.Recommend
the best needs-based solution; deliver solutions directly as well
as introduce key partners (i.e. Investment, Mortgage etc.) when
appropriate.Build trust and deliver solutions by setting
expectations and meeting commitments.Develop relationships with new
and existing customers by maintaining contact through early
engagement calls and regular outreach to portfolio
customers.Deliver an outstanding customer experience in every
interaction. - Ensure timely follow up and escalate for resolution
when appropriate.Ensure compliance with all bank policies,
procedures and regulatory requirements.
Bachelor 's degree or equivalent work
experience required.5-9 years of experience in a customer facing
environment including a minimum of 2-3 years in Financial Services
with direct experience acquiring new client relationships and
developing existing client relationships.Strong financial acumen;
general knowledge of consumer and small business products, and
small business lending.Motivated to help people achieve financial
goals.Passion and personal commitment to proactively help
customers.Exceptional listening and communication skills in person
and over the phone.Ability to work effectively in a team
environment, building strong relationships with colleagues and
business partners.Ability to use critical thinking to solve
problems and provide solutions to customer issues.Demonstrated
proficiency using the phone to engage with customers.Basic computer
skills. -At Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. - We
actively encourage everyone to apply. -
Primary Location: -Fitchburg, Massachusetts, United States
Other Locations: --,Massachusetts-Fitchburg
Organization: -Santander Bank, N.A.
Keywords: Santander Holdings USA Inc, Nashua , Consumer and Business Senior Relationship Banker, Fitchburg, MA, Other , Fitchburg, New Hampshire
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