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Branch Service Manager/Client Associate - Nashua, NH

Company: Royal Bank of Canada
Location: Nashua
Posted on: June 7, 2021

Job Description:

What is the opportunity?

Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM)/Client Associate is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage and develop a positive and productive work environment to foster a strong team culture within the branch.

What will you do?

  • Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
  • Ensure the effective communication of all policy and procedural changes and other issues that impact the branch employees and their ability to effectively perform their jobs.
  • Onboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities.
  • Ensure the security of the branch cage and its contents by keeping it locked at all times and prohibiting unauthorized personnel in the cage area.
  • Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH's in a timely manner.

What do you need to succeed?


  • 3+ years of financial services experience with a solid knowledge of industry rules and regulations
  • Strong written and verbal communication and computer skills
  • Previous supervisory experience
  • Attention to detail coupled with the mindset of how you can make the branch more efficient and effective


  • Bachelor's degree
  • Series 7 and 66 or Series 63/65 or the ability to obtain within 12 months

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
  • Leaders who support your development
  • A dynamic, collaborative, and high-performing team
  • Opportunities to do challenging work and grow your career
  • Work-life integration
  • Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement



City: [[Nashua]]

Address: [[9 Trafalgar Square Suite 200]]

Work Hours/Week: [[40]]

Work Environment: [[Branch]]

Employment Type: [[Full Time]]

Career Level: [[Professional]]

Pay Type: [[Hourly]]

Position Level: [[PL10]]

Required Travel(%): [[0-25%]]

Exempt/Non-Exempt: [[Non-Exempt]]

People Manager: [[No]]

Application Deadline: [[10/15/20]]

Req ID: [[273282]]

Keywords: Royal Bank of Canada, Nashua , Branch Service Manager/Client Associate - Nashua, NH, Other , Nashua, New Hampshire

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