Head of SAP Platform
Company: MassMutual
Location: Hartford
Posted on: January 27, 2026
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Job Description:
Job Description Job Summary Develop technology strategies and
roadmaps, mapping to business needs. Accountable for delivering
business outcomes - strategic, operational and BAU. Lead
initiatives that cross business and organizational boundaries,
building effective cross-functional teams. Responsible for health
of multiple work cells and agile/waterfall teams(s). Ensure
portfolio cost/capability effectiveness and provide transparency to
business partners. Actively participate in industry and bring
insights into MM. Key Responsibilities Team Leadership: Lead,
mentor, and develop a diverse team of SAP Basis administrators and
SAP Security/Authorization specialists (onshore and offshore).
Platform Management: Oversee administration, maintenance, upgrades,
and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI,
Solution Manager, etc.). Security & Compliance: Ensure robust SAP
security and authorization processes, including role design,
provisioning, audit, and compliance across the SAP landscape.
Change & Release Management: Manage change and release processes
(Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal
disruption and maximum reliability. Disaster Recovery & High
Availability: Oversee DR/HA planning and execution for SAP
platforms, including on-premises and cloud (AWS, RHEL, SLES)
environments. Incident Management: Serve as the primary escalation
point for critical incidents, coordinating on-call support and
cross-functional resolution. Collaboration: Partner with
infrastructure, application, and business teams to deliver
projects, resolve issues, and drive innovation. Continuous
Improvement: Champion automation, vulnerability management, and
process optimization initiatives. Documentation & Best Practices:
Maintain comprehensive documentation, enforce best practices, and
ensure compliance with audit and regulatory requirements. Platform
Assessment & Roadmap: Conduct a thorough assessment of the current
SAP platform, including all Basis and Security/Authorization
components. Develop a future state architecture that aligns with
MassMutual’s business and technology strategy. Create and maintain
a strategic roadmap for the decommissioning and replacement of
end-of-life tools and utilities, ensuring smooth transitions and
minimal business disruption. Strategic SAP Initiatives: Lead and
support the implementation of SAP S/4HANA, SAP Profitability and
Performance Management (PaPM), and SAP Datasphere. Evaluate and
recommend strategies for the adoption and future direction of the
SAP RISE platform, ensuring MassMutual remains at the forefront of
SAP innovation. Required Skills & Experience Technical Skills Deep
expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA,
PI/XI, Solution Manager, cloud integrations). Strong background in
SAP security and authorizations (role design, provisioning, audit,
compliance). Experience with database administration (DB2 UDB, SAP
Sybase IQ, HANA). Familiarity with change management and release
tools (Rev-Trac, HANA Cockpit, Solution Manager). Knowledge of high
availability/disaster recovery (HA/DR), Pacemaker Clusters, and
hybrid cloud environments. Understanding of SAP infrastructure,
upgrades, migrations, and performance tuning. Experience with
audit, vulnerability management, and compliance processes.
Demonstrated experience in platform assessment, architecture
design, and technology roadmapping. Experience with SAP S/4HANA,
PaPM, DataSphere, and/or SAP RISE is highly desirable. Leadership &
Soft Skills Proven experience managing and developing technical
teams, including remote/offshore resources. Strong project
management, prioritization, and organizational skills. Excellent
communication and stakeholder management abilities. Ability to
drive process improvement and foster a culture of accountability
and collaboration. Experience working in a regulated, audit-driven
environment. Qualifications Bachelor’s degree in Computer Science,
Information Systems, or related field. 10 years of experience in
implementation and leading SAP Platform and Security/Authorization
teams. Experience in the financial services or insurance industry.
Preferred Certifications SAP certifications (Basis, Security, HANA,
S/4HANA, PaPM, Datasphere, etc.). About the Teams You’ll Lead SAP
Basis Team: Senior administrators and specialists with expertise in
SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster
recovery, and infrastructure support. SAP Authorization/Security
Team: Experts in SAP authorizations, audit, provisioning, S/4,
HANA, ECC, BW, and 24x7 support. Teams are distributed across the
US, Romania, and India, including both employees and contractors.
LI-MC1 MassMutual is an equal employment opportunity employer. We
welcome all persons to apply. If you need an accommodation to
complete the application process, please contact us and share the
specifics of the assistance you need. California residents: For
detailed information about your rights under the California
Consumer Privacy Act (CCPA), please visit our California Consumer
Privacy Act Disclosures page.
Keywords: MassMutual, Nashua , Head of SAP Platform, IT / Software / Systems , Hartford, New Hampshire
