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Provider Software Trainer

Company: Covenant Health (Tewksbury, MA)
Location: Nashua
Posted on: June 23, 2022

Job Description:

Job SummaryThe Employee Experience (EX) team is searching for a Provider Software Trainer for Saint Joseph's Hospital located in Nashua, NH!The Provider Software Trainer is responsible for providing training and support to Provider-level users of Covenant Health's EMR. This includes supporting training needs for EMR upgrades as well as strategic training initiatives. This position collaborates with ITS and Informatics for organizational development programs and continuous learning opportunities for end-user staff as initiated through the Center of Excellence. Additional responsibilities include maintaining training materials, assisting with LMS assignments, and oversees the completion of training for EMR access. The Provider Software Trainer will also host non-EMR software training as neededThis position offers travel to other Covenant Health locations on a consistent basis for training and meeting purposes.Essential Duties and ResponsibilitiesTraining Coordination

  • Understands training requirements per role and coordinates with operations management to schedule provider training sessions, includes maintaining the training calendar on multiple platforms
  • Manages training notification process, including user re-training, and system tickets related to training
  • Ensures training needs for medical students and locums with operations managementTraining
    • Conducts training, remotely and in classrooms, for specific application areas for Provider-level end users in the Acute and Ambulatory settings
    • Delivers competency and system proficiency assessments
    • Hosts customized and retraining sessions as neededTraining Support
      • Performs regular weekly rounding, training support as requested, and onsite follow up support for new hires
      • Provides at-the-elbow (ATE) support for system customization post orientation training and as requested
      • Offers help for preparation of host-vendor credentialing
      • Identifies system deficits and issues related to training goals and escalates feedback to appropriate IT teams
      • Responsible for provider enrollment in other software programs as required by user roleSoftware Access Management
        • Provides appropriate access once training requirements are complete
        • Submits ITS tickets to escalate security access changes as needed
        • Partners with vendor for account builds and changesContribution to Training Initiatives
          • Participates in the design, development, and deployment of new curriculum in alignment with project plans
          • Seeks feedback on training initiatives from operations management and learner participants
          • Identifies improvement strategies and assists with process improvement initiatives for system training design and implementationCurriculum Management
            • Uses Covenant Health and host-vendor training materials for training delivery
            • Assists in developing detailed curriculum content and maintains module-specific scenario based system exercisesLearning Management System (LMS)
              • Record hosting training sessions and maintain training completion training records
              • Partners with LMS Administrator to management eLearnings, update assigned learning requirements, and system upgrades as needed
              • Produce and analyze LMS system training reportsEMR Upgrade Support
                • Attend remote host-vendor sessions upgrade preview per module
                • Host training for system upgrades
                • Perform unit rounding for system upgrade supportRequired Qualifications
                  • Bachelor's degree from an accredited university or college
                  • Experience developing and conducting training in an adult education environment
                  • Experience with EMR or enterprise software implementations; specifically with the training of staff
                  • Collaboration skills to partner with colleagues and vendors
                  • Proven proficiency with EMR, remote learning tools, LMS, access verification tools, and curriculum development
                  • Strong presentation skills and an ability to adapt training style based on end user population
                  • Computer savvy, proficient with Microsoft Office Suite, email, intranet, internet, and other systemsCovenant Health Mission StatementWe are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.Our Core Values CompassionWe show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.IntegrityWe promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.CollaborationWe work in partnership, dialogue and shared purpose to create healthy communities.ExcellenceWe deliver all services with the highest level of quality, while seeking creative innovation. We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Keywords: Covenant Health (Tewksbury, MA), Nashua , Provider Software Trainer, IT / Software / Systems , Nashua, New Hampshire

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