ITS Field Service Engineer
Company: Randstad Sourceright
Posted on: November 22, 2021
The Field Service Engineer (FSE) performs in-house and off-site
evaluation and repair of our traffic products for key customers
throughout US and Canada. The FSE is embedded within the ITS
support group and will be required to travel periodically to
customer sites to perform post-sales support and service on
integrated ITS products.
Primary Duties & Responsibilities:
Receives work assignments from Manager or Director-Technical
Support ITS and works within a team environment tasked with the
full range of repair services for other products in the Solutions
LOB (thermal maritime and security)
Works from service manuals, schematics, test procedures and wiring
diagrams to effect repairs on customer owned ITS products and
Employs the full range of electronic test equipment along with
knowledge of electronics to diagnose and repair equipment using
standard practices for repair of electronic equipment.
Collaborates with technical support teams and periodically travels
to customer sites to perform diagnosis and provide on-site
Documents all service actions using the Customer Service module
within the SAP environment.
Interacts with internal teams and external customers and takes
actions leading to a positive customer experience in alignment with
Accomplishes work assignments in accordance with ISO 9001 and
corporate Global Trade Compliance policies.
Performs all other related duties as assigned.
A technical degree in electronics is required.
Five years of experience as a project engineer, preferably within
the traffic and/or security electronics industry is required.
Applicants must be willing to travel up to 50% of the time to both
domestic and international customer sites for a period of
approximately 2 to 5 days per trip.
Proven experience with technical installations of CCTV equipment,
servers and network equipment is required.
Must have full command of MS office tools such as Outlook, Word,
The successful candidate will possess a working knowledge of
current Linux OS (CentOS / Red hat), Windows Server and Docker
platforms. Knowledge of Python scripting is a plus.
This position requires a mature professional who can work
autonomously while collaborating with sales, product management,
support and service colleagues to deliver a positive customer
experience under demanding conditions.
Must be a results-oriented professional with solid organizational
and time management skills.
This is a customer-facing position that requires strong verbal and
written communication skills in English, additional languages are a
Applicants must be either a U.S. citizen, U.S. national, legal
permanent resident, asylee, refugee or must be eligible to apply
for and obtain the appropriate export control license from the U.S.
Departments of State or Commerce.
Keywords: Randstad Sourceright, Nashua , ITS Field Service Engineer, IT / Software / Systems , Nashua, New Hampshire
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