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ITS Field Service Engineer

Company: Randstad Sourceright
Location: Nashua
Posted on: November 22, 2021

Job Description:

Job Summary:
The Field Service Engineer (FSE) performs in-house and off-site evaluation and repair of our traffic products for key customers throughout US and Canada. The FSE is embedded within the ITS support group and will be required to travel periodically to customer sites to perform post-sales support and service on integrated ITS products.

Primary Duties & Responsibilities:

Receives work assignments from Manager or Director-Technical Support ITS and works within a team environment tasked with the full range of repair services for other products in the Solutions LOB (thermal maritime and security)
Works from service manuals, schematics, test procedures and wiring diagrams to effect repairs on customer owned ITS products and related hardware.
Employs the full range of electronic test equipment along with knowledge of electronics to diagnose and repair equipment using standard practices for repair of electronic equipment.
Collaborates with technical support teams and periodically travels to customer sites to perform diagnosis and provide on-site post-sales support
Documents all service actions using the Customer Service module within the SAP environment.
Interacts with internal teams and external customers and takes actions leading to a positive customer experience in alignment with company goals.
Accomplishes work assignments in accordance with ISO 9001 and corporate Global Trade Compliance policies.
Performs all other related duties as assigned.
Job Qualifications:

A technical degree in electronics is required.
Five years of experience as a project engineer, preferably within the traffic and/or security electronics industry is required.
Applicants must be willing to travel up to 50% of the time to both domestic and international customer sites for a period of approximately 2 to 5 days per trip.
Proven experience with technical installations of CCTV equipment, servers and network equipment is required.
Must have full command of MS office tools such as Outlook, Word, and Excel.
The successful candidate will possess a working knowledge of current Linux OS (CentOS / Red hat), Windows Server and Docker platforms. Knowledge of Python scripting is a plus.
This position requires a mature professional who can work autonomously while collaborating with sales, product management, support and service colleagues to deliver a positive customer experience under demanding conditions.
Must be a results-oriented professional with solid organizational and time management skills.
This is a customer-facing position that requires strong verbal and written communication skills in English, additional languages are a plus.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Keywords: Randstad Sourceright, Nashua , ITS Field Service Engineer, IT / Software / Systems , Nashua, New Hampshire

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