Store Manager

Company: Safelite
Location: Peabody
Posted on: June 2, 2025

Job Description:

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.What You'll GetCompetitive weekly pay and bonus opportunities.A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.Up to $5,250 annually in tuition reimbursement.Paid training and all the tools and resources you'll need to be successful.Responsibilities:

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state, and local regulations.
• Ensure that every technician is SafeTech certified and that all technicians are performing quality installs or repairs on every job through training, re-training, and coaching.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping.
• Provide world-class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.What You'll Need
• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer.Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.
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Keywords: Safelite, Nashua , Store Manager, Hospitality & Tourism , Peabody, New Hampshire