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Lead Guest Services Associate

Company: Green Meadows Farms
Location: Fitchburg
Posted on: January 25, 2023

Job Description:

JOB FUNCTION

Position Summary: Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day to day operations with the retail team.

Responsibilities:

  • Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
  • Educate customers on the safe use of their selected cannabis products;
  • Check customers' identification documents to verify that they are of legal age;
  • Process customers' payments using the dispensary / retail's POS system;
  • Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; Advise floor GSA on information pertaining to new products.
  • Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning ;
  • Full awareness and training on current SOPs and recommending changes and new SOPs
  • Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
  • Take inventory of non-cannabis products and submit PO's to ensure inventory is maintained.
  • Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
  • Will be responsible for cash handling- opening and closing GSA registers;
  • Assist with training the team, both medical and adult use GSA's;
  • Facilitate employee discounts, and exchanges/returns after collaborating with GM
  • Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
  • Responsible for on the floor coaching, and corrective actions.
  • Support the GM in recruiting, interviewing, and onboarding staff.
  • Support the GM in performance reviews, and disciplinary action.
  • Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
  • Take initiatives to create and support retail enhancements and related projects.

    JOB REQUIREMENTS & QUALIFICATIONS

    Minimum Education: High School Diploma or GED

    Preferred Education: N/A

    Minimum Experience:
  • 3+ years of customer facing experience in the Retail or Hospitality Industries.
  • 2+ year in Cannabis Industry, preferably in retail.
  • 1+ year in leadership position.
  • Comfortable working with computers, preferably retail POS systems.
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.
    Preferred Experience:
    • Ideal candidate will have at least 3+ years of working in a cannabis retail capacity and have knowledge of different cannabis strains.
    • Ability to speak more than one language (preferably Spanish).

      Soft Skills:
      • Excellent communication & organizational skills and strong analytical and PC skills.
        • Strong communication skills and the ability to listen well and communicate effectively orally and in writing with various audiences.
          • Great attitude with attention to detail
          • Unquestioned integrity
          • High energy with a desire to work in a team-oriented, fast-paced environment

Keywords: Green Meadows Farms, Nashua , Lead Guest Services Associate, Hospitality & Tourism , Fitchburg, New Hampshire

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