Lead Guest Services Associate

Company: Green Meadows Farms
Location: Fitchburg
Posted on: January 25, 2023

Job Description:

JOB FUNCTION

Position Summary: Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day to day operations with the retail team.

Responsibilities:

• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
• Educate customers on the safe use of their selected cannabis products;
• Check customers' identification documents to verify that they are of legal age;
• Process customers' payments using the dispensary / retail's POS system;
• Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; Advise floor GSA on information pertaining to new products.
• Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning ;
• Full awareness and training on current SOPs and recommending changes and new SOPs
• Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
• Take inventory of non-cannabis products and submit PO's to ensure inventory is maintained.
• Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
• Will be responsible for cash handling- opening and closing GSA registers;
• Assist with training the team, both medical and adult use GSA's;
• Facilitate employee discounts, and exchanges/returns after collaborating with GM
• Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
• Responsible for on the floor coaching, and corrective actions.
• Support the GM in recruiting, interviewing, and onboarding staff.
• Support the GM in performance reviews, and disciplinary action.
• Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
• Take initiatives to create and support retail enhancements and related projects.
  
  JOB REQUIREMENTS & QUALIFICATIONS
  
  Minimum Education: High School Diploma or GED
  
  Preferred Education: N/A
  
  Minimum Experience:
  

• 3+ years of customer facing experience in the Retail or Hospitality Industries.
• 2+ year in Cannabis Industry, preferably in retail.
• 1+ year in leadership position.
• Comfortable working with computers, preferably retail POS systems.
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.
  Preferred Experience:
  
  • Ideal candidate will have at least 3+ years of working in a cannabis retail capacity and have knowledge of different cannabis strains.
  • Ability to speak more than one language (preferably Spanish).
    
    Soft Skills:
    
    • Excellent communication & organizational skills and strong analytical and PC skills.
      • Strong communication skills and the ability to listen well and communicate effectively orally and in writing with various audiences.
        • Great attitude with attention to detail
        • Unquestioned integrity
        • High energy with a desire to work in a team-oriented, fast-paced environment

Keywords: Green Meadows Farms, Nashua , Lead Guest Services Associate, Hospitality & Tourism , Fitchburg, New Hampshire