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Telephone Triage Nurse

Company: Community Health Connections
Location: Fitchburg
Posted on: August 3, 2022

Job Description:

Essential Duties and Major responsibilities: Uphold and support the mission, objectives and policies of the Community Health Connections Respond promptly to each incoming call If call warrants a triage, the caller's stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient's medical needs. (Emergent, urgent, non-urgent or home care status) When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures Ability to work both independently and in a team Will help manage medication refill requests, Prior authorizations, DME and other role based tasks Will assist with assigned Nursing tasks, messaging and requests Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education Participation in continuing education programs An ability to establish and maintain effective working relationships with physicians, coworkers, staff and medical service providers Must be capable of making independent nursing decisions Must be able to work well under stress and relate to the general public, nurses and physicians in a tactful manner Demonstrates understanding and commitment to the established CHC Values and Standards Other job-related duties as assignedMinimum Qualifications: Graduate of an accredited School of Nursing Current Registered Nurse licensure in the State of Massachusetts Prefer minimum of three years' recent clinical experience in a physician office, home health, critical care and/or emergency room Familiarity/experience with patient interactions on the telephone Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed. Excellent organizational abilities and documentation skills Must have adequate typing skills and basic computer knowledgeSupervision Exercised: NoneCompetencies: Individual departments may develop competencies which will be communicated and maintained through CHC's performance evaluation system.Environmental Working Conditions: Usual working environment found in outpatient primary care office setting. Exposure to blood products, body fluids, cleaning solutions, and medications.Physical Requirements: The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation. Physical requirements include near visual acuity to observe changes in health/illness status of patients. Manual skills required include good eye and hand coordination in combination with finger dexterity for administration of injections, treatments, etc. Good color vision is required for perceiving changes in skin color and colors of medicines, solutions, etc.

Keywords: Community Health Connections, Nashua , Telephone Triage Nurse, Healthcare , Fitchburg, New Hampshire

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