Pharmacy Operations Manager
Company: Walgreens
Location: Nashua
Posted on: May 12, 2022
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Job Description:
Job DescriptionWhere state and federal laws/regulations allow,
accountable for performing day-to-day non-clinical pharmacy
operations, administrative activities; Ensures efficient pharmacy
workflow and a positive patient experience. Serves as a full-time
certified pharmacy technician.Responsible for operating pharmacy
systems to obtain patient and drug information and process
prescriptions. Under the supervision of a pharmacist, supervising
pharmacy technicians and pharmacy cashiers within the guidelines of
authorized company policies, laws, regulations and business
ethics.Responsible for the selection, scheduling, and development
of pharmacy technician personnel. Leads training, coaching, and
performance management of pharmacy technicians. Makes decisions
regarding performance management including discipline and
termination.Customer ExperienceEngages customers and patients by
greeting them and offering assistance with products and services.
Resolves customer complaints, helps respond to customers' requests
in a timely manner and answers non-clinical questions to ensure a
positive customer experience. Models and shares customer service
best practices.Develops strong relationships with customers by
anticipating customer needs and proactively offering services to
provide the best experience possible when using the pharmacy.
Enhances customer experience by increasing focus on healthcare
services.OperationsResponsible for assisting pharmacist in the
delivery of patient care including patient registration,
prescription data entry, preparation of medications for patients,
counting, and verifying (where allowed by law). Completes patient
and physician calls under the supervision of a pharmacist (where
allowed by law). Under the supervision of a pharmacist assists with
healthcare service offerings including administering vaccines,
health screenings, and any health services allowed by law.Within
the guidelines of authorized company policies, state and federal
laws/regulations, exercises independent judgment to delegate,
direct, and assign non-clinical work in the pharmacy. Ensures tasks
are completed on-time and holds others accountable for efficient
workflow.At the direction of the Pharmacy Manager or pharmacist,
prepares, and files reports and records required by the company and
various government agencies.Manages core pharmacy workflow and
drives excellence in pharmacy operations. Coordinates and organizes
pharmacy daily schedule of activities. Recommends allocation of
pharmacy hours. Assures the pharmacy is clean, neat, orderly, and
stocked with adequate supplies.Under the direction of the
pharmacist, exercises independent judgment to ensure compliance and
execution of all business administrative activities and pharmacy
inventory management tasks that do not require pharmacist
licensure. Manages annual inventory preparation.Accountable for
completion of non-clinical patient calls.Drives new technology/
process roll out, champions change and engages team around action
planning. Assures proper operation and maintenance of pharmacy
department equipment. In collaboration with Pharmacy Manager,
responsible for recordkeeping and ensuring security safeguards are
in-place.Under supervision of the pharmacist, strictly adheres to
the Walgreen Co. policy regarding Good Faith Dispensing during all
applicable prescription-dispensing activities and understands their
role in ensuring that the elements of Good Faith Dispensing are
met.Maintains and applies knowledge of Company asset protection
techniques. Supports Pharmacy Manager with diversion monitoring and
reports any concerns that would compromise the security of the
pharmacy to the Pharmacy Manager.Communicates prescription errors
to the accountable pharmacist, and adheres to Company policies and
procedures in relation to pharmacy errors and the Continuous
Quality Improvement Program.Ensures the accurate processing of
insurance claims to resolve customer issues and prevent payment
rejections. Follows-up with insurance companies as well as medical
providers and conducts or participates in 3rd party audit.Assists
and supports Store Manager and Pharmacy Manager in analyzing and
seeking to improve pharmacy financials, operational quality and
customer service.Manages Community Outreach Portal and coordinates
and, at the direction of the Pharmacy Manager, assigns pharmacists
to off-site immunization clinics and community events. Builds and
sustains relationships with retail partnerships.People &
Performance ManagementLeads performance management of technicians
including making decisions and recommendations regarding discipline
and termination. Follows constructive discipline policy to
discipline, suspend, terminate or effectively recommend the same.
Uses constructive discipline policy to ensure pharmacy technicians
are compliant with state and federal laws. Holds technician
accountable for attendance and timeliness. Maintains and improves
performance of pharmacy through team member engagement and action
planning.Accountable for technician hiring, on-boarding, training,
and scheduling. Monitors and holds pharmacy technicians accountable
for timely training completion. Follows established policies and
procedures set by the company for scheduling and
training.Accountable for identifying gaps in pharmacy operations
knowledge among team members and supporting those team members in
their training, either through hands-on training or assignment of
learning modules.Assists Pharmacy Manager in monitoring that all
pharmacy and team member licensures, registrations and
certifications are active and in good standing/ compliant with all
regulatory and legal requirements. Leverages Walgreens resources
such as Walgreens Online Verification System to assist in
documenting licensure status. Ensures proper procedures are
followed for selection, recruitment, record retention, and training
as required by Company policy and local, state and federal
laws.Training & Personal DevelopmentMaintains PTCB certification
through the designated PTCB training program and/or state required
certification/registration.Maintains and enhances current knowledge
and skills related to pharmacy and healthcare.Obtains necessary
certifications, education credits and training such as LTMP
e-modules as required by the Company. Follows performance
improvement plans offered by Pharmacy Manager.Seeks professional
development by monitoring one's own performance, solicits for
constructive feedback, and leverages Healthcare Supervisor as
mentor and coach.CommunicationCommunicates with pharmacy team,
relaying messages from the support center or other key emails as
required.Participates in key store/pharmacy meetings, including
5-minute meetings and weekly check-ins with the Store
Manager.External Basic QualificationsHigh School Diploma, GED, or
equivalent.PTCB or ExCPT certification (except in Puerto Rico).Has
one year of work experience as a pharmacy technician in a retail or
hospital setting.Must be fluent in reading, writing, and speaking
English (except in Puerto Rico).Requires willingness to work
flexible schedule, including evening and weekend hours.Preferred
QualificationsPrevious people management/ leadership
experience.Previous work experience with Walgreens with an
Exceeding Expectation on last performance evaluation.The following
information is applicable to Colorado only, in accordance with the
Colorado Pay Equity Act. Please review the available benefits and
salary available for this position by clicking here:
jobs.walgreens.com/benefits. Walgreens will provide applicants in
other states with information related to the position, to the
extent required by state or local law, by calling 1-866-967-5492.
PDN-96329a65-6a7b-493e-85b3-175eeac584f3
Keywords: Walgreens, Nashua , Pharmacy Operations Manager, Healthcare , Nashua, New Hampshire
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