Store Assistant Manager
Company: Office
Location: Nashua
Posted on: June 25, 2022
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Job Description:
RC494502Store Assistant Manager441 Amherst StreetNashuaNew
Hampshire03063-1223FXO: Assistant Manager RetailFull timeFXO: Any
(United States of America)POSITION SUMMARY: Leads a store business
unit, focusing on creating a consistent and positive customer
experience. Assists in the supervision and oversight of all team
members and business operations, monitoring and facilitating all
production and retail processes, pick-up and delivery, shipping and
quality control processes. Manages store in the absence of the
Store Manager. The Store Assistant Manager is required to perform
all functions normally performed by the team member.GENERAL DUTIES
AND RESPONSIBILITIES:(This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive)Demonstrates consultative behaviors to ensure
friendly, polite, expert service is delivered to all
customersEvaluates the efficiency and productivity of team members
in creating positive customer experiencesIf necessary, resolves
customer disputes and complaints to ensure timely resolution and
customer satisfaction Creates a customer focused environment in all
areas of the store (production, retail, self service, and shipping)
and monitors the store ensuring a clean and professional
environmentEstablishes and manages a process for customer flow in
the store to improve service experience ensuring customers needs
are met quickly and quality products are deliveredProvides training
and development of team members on assigned shifts by monitoring
goals and providing feedbackInterviews job applicants, complies
with all company hiring policies and assists Store Manager with the
hiring of team membersCoaches, counsels and provides feedback to
team members on their performance and to ensure adherence to
company policies and standardsMaintains communication with the
Store Lead Consultant and/or production team to ensure deadlines
are met and quality checks are being performedOversees shipping
related services and activitiesResponsible for communication with
the Store Manager and team members on daily/weekly/monthly goals,
performance to plan, key performance metrics, customer issues and
company initiativesComplies with and enforces FedEx Office
established policies and procedures and maintains an environment of
controlsAssists Store Manager in review and transmission of payroll
and daily close out of POSPerforms all other administrative duties
as needed or requested including without limitation scheduling,
payroll management, training compliance, daily close-out of POS,
bidding, ordering and receiving supplies and inventory controlsAll
other duties as needed or requiredMINIMUM QUALIFICATIONS AND
REQUIREMENTS:High School diploma or equivalent education1+ year of
related experience, prior supervisory experience preferredFor new
hires, must meet all FedEx Office employment qualifications in
force at time of hiringFor current FedEx Office team members, must
meet hiring criteria for the position and transfer requirements as
outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to
stand during entire shift, excluding meal and rest periodsAbility
to move and lift 55 poundsAbility, on a consistent basis, to
bend/twist at the waist and kneesAbility, on a consistent basis, to
communicate effectively with customers, vendors, and other team
membersAbility, on a consistent basis, to perform work activities
requiring cooperation and instructionAbility, on a consistent
basis, to function in a fast-paced environment, under substantial
pressureAbility, on a consistent basis, to maintain attention and
concentration for extended periods of timeAbility, on a consistent
basis, to work with minimal supervisionAbility, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the
positionQuality Driven Management (QDM)(Quality Driven Management
strives to deliver market-leading customer experience, business
excellence, and financial return through a Quality-oriented culture
and day-to-day application of Quality science.)Suggests areas for
improvement in internal processes along with possible
solutionsWorks with management to reduce company costs/wastes, and
to optimize profitability in areas of responsibilityApplies Quality
concepts presented at training during daily activitiesSupports
FedEx Office Quality initiativesEEO StatementWe are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance.America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@FedEx.com.
Keywords: Office, Nashua , Store Assistant Manager, Executive , Nashua, New Hampshire
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