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Principal Technical Project Manager - Microsoft Dynamics or other CRM implementations

Company: TTEC
Location: Nashua
Posted on: June 22, 2022

Job Description:

Avtex, a TTEC Digital company, is a remote first employer, giving you the flexibility to take this job wherever life goes. Our 'MyTime' benefit extends this human centered approach and allows unaccrued personal time off, so you can prioritize how to manage your days. Our values support a balance of work and life, insures continuous education, and incentivizes high performance.We coach our clients to insure their employees feel valued, happy and rested because delivering amazing customer experiences is ultimately an employee first process. - We strive to create an environment where employees thrive, fulfilled by their purpose, influence, and teammates.What You'll be Doing -The Senior Project Manager is the customer focal point and responsible for management of system and solution implementations, including, but not limited to the following: project planning, project management, relationship building and the successful project delivery of the customer approved statement of work on time, in scope and in budget.A successful Senior Project Manager must be able to manage several concurrent projects, including large and complex projects, possibly with differing technical solutions and multiple workstreams, must be a self-starter and work with minimal direction. The Senior Project Manager must be able to work effectively with assigned project resources, resource managers, account executives, customer account managers, pre-sales engineers, and support, as well as internal finance and administrative teams. - -Travel and after-hours work is required for this position.

  • Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes.
  • Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs
  • Act as the primary point of contact for the client for all project-related activities
  • Able to present, whiteboard and discuss the Avtex Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks, and provide clear and constructive feedback for continuous improvement in the Implementation Methodology to Project Management Office Leadership
  • Create and manage a formal project plan, including: Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan
  • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination
  • Maintain internal system and process updates, including but not limited to:
    • Project status updates to current project tracking systems.
    • Update appropriate Avtex project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management
    • Update project resource booking plans on a weekly basis, or as changes are known, and update new project scheduling and booking plans with urgency.
    • Finance updates for end of month billing & project percent completion for revenue recognition, including collection assistance were neededWhat You Bring to the Role -
      • Bachelor's degree in Business, MIS, Computer Science, Engineering, Project Management, or a related field. Commensurate experience or certification without a degree may be considered.
      • PMP Certification (or active plan to achieve PMP Certification, preferred.
      • CSM (Scrum Master Certification, desired and required for Hybrid or Agile focused project teams.
      • 5 years project management experience, preferably in a professional services environment.
      • 5 years' experience with deploying IT or business systems projects, Microsoft Dynamics CRM or application development -projects preferredWhat You Can Expect -The anticipated range for individuals expressing interest in this position is $100,000.00 - $140,000.00. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. - -Benefits available to eligible employees include the following: -
        • Medical, dental, and vision -
        • Tax-advantaged health care accounts -
        • Financial and income protection benefits -
        • Paid time off (PTO) and wellness time off -Who we are -In March of 2021, Avtex was acquired by TTEC and operates under TTEC Digital. The acquisition is aligned to TTEC's continued focus on fueling experience transformations with deep expertise in the most innovative and disruptive brands in the digital industry.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. -Team Overview:For five years in a row our Microsoft practice has achieved the 'Inner Circle for Microsoft Business Applications' designation and we have been recognized as both the 'Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for 'Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365.Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.Rarely do applicants meet all desired qualifications for a role, so if you feel you have the ability to succeed in the role above, please take a moment and share with us your qualifications.#LI-RemoteNotice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: TTEC, Nashua , Principal Technical Project Manager - Microsoft Dynamics or other CRM implementations, Executive , Nashua, New Hampshire

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