Service Director - East
Company: Waters
Location: Ayer
Posted on: May 7, 2022
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Job Description:
Waters Corporation's Field Services Organization is comprised of
highly skilled, motivated and customer focused professional that
are technical experts on Waters' product suite. As a Regional
Service Director working for an industry leader, you'll provide
management support to a team of District Service Managers and field
service engineers that are committed to ensuring Waters' legendary
service for our customers who utilize our scientific
instrumentation and software. In this challenging role, you'll have
the opportunity to recruit, develop, train, and manage a team. The
field service organization provides technical expertise for Waters'
innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple
customer laboratories spanning across the Pharmaceutical & Life
Sciences, Chemical Materials, Clinical, Food, Environmental,
Forensics, Academia and Government industries.
Waters Corporation is currently seeking a highly skilled, motivated
professional to join our world-leading Field Services Organization
managing a service team in the Eastern United States
Demonstrate leadership by motivating, recruiting, training, and
developing a team of Field Service Professionals who are
responsible for providing legendary service and support to our
customers Ensure team exceeds customer satisfaction resulting in
after sales revenues to meet/exceed annual goals Ensure that the
most current product support and training has been made available
and delivered to the Field Engineering Support team Ensure
compliance in all areas of Service Operations for both service
delivery and administration Meet on a regular basis with new and
existing customers to review service metrics and sell Waters
solutions Work closely with the Sales, Support and internal teams
based in Milford and Manchester (UK) to ensure Field Engineer and
Customer success
BS/BA in Chemistry or Biology, engineering or other science related
field is desired, will also consider applications with equivalent
experience, training and education. Preference for prior management
experience in the Scientific/ Analytical Market Sales experience is
a plus Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the
scientific software systems (CDS, SDMS, LIM, ELN) Overnight travel
as required including international travel for training
Competencies:
Ability and drive to motivate and develop direct reports and others
Interpersonal savvy in prioritizing customer needs with effective
business decisions Create a culture of accountability, while
empowering team members Personal sense of integrity and trust
Ability to identify, prioritize, and manage critical issues, to
avoid escalations/conflicts at a later stage Effective time
management skills Ability to translate data into actionable
information Strong negotiation skills
Waters Corporation (NYSE: WAT), the world's leading specialty
measurement company, has pioneered chromatography, mass
spectrometry and thermal analysis innovations serving the life,
materials, and food sciences for more than 60 years. With more than
7,000 employees worldwide, Waters operates directly in 35
countries, including 15 manufacturing facilities, with products
available in more than 100 countries. Our team focuses on creating
business advantages for laboratory-dependent organizations to
enable significant advancement in healthcare delivery,
environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of
their careers. Our global team is driven by purpose. We strive to
be better, learn and improve every day in everything we do. We're
the problem solvers and innovators that aren't afraid to take risks
to transform the world of human health and well-being. We're all in
it together delivering benefit as one to provide the insights
needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at
Waters Corporation. It is our responsibility to actively implement
programs and practices to drive inclusive behavior and increase
diversity across the organization. We are united by diversity and
thrive on it for the benefit of our employees, our products, our
customers and our community. Waters is proud to be an equal
opportunity workplace and is an affirmative action employer. We are
committed to equal employment opportunity regardless of race,
color, religion, sex, national origin, sexual orientation, age,
marital status, disability, gender identity or protected Veteran
status.
Chromatography, Management, Field Manager, Service, Mass
Spectroscopy
Keywords: Waters, Nashua , Service Director - East, Executive , Ayer, New Hampshire
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