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Customer Success Manager - Enterprise

Company: Skillsoft Corporation
Location: Nashua
Posted on: November 19, 2020

Job Description:

Job Description

Customer Success Manager

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OPPORTUNITY HIGHLIGHTS:

* Manage a portfolio of complex clients ensuring customer retention and high satisfaction with Skillsoft.

* Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction.

* Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores).

* Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning.

* Team with Account Executives to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.

* Enable success throughout the customer lifecycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts.

* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

* Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.

* Develop up-sell opportunities.

SKILLS & QUALIFICATIONS:

* Experience in a prior senior level customer success role, renewals, sales, account management or equivalent customer facing role.

* 5+ years of experience in closing or assisting closing sales deals at the executive level a plus.

* Demonstrated ability to work with members of the C-Suite.

* Demonstrated success working with complex customers and solution deployments.

* You re driven: No one needs to push you to excel; it s just who you are.

* Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

* You want to help and serve our customers: They win, so you win.

* Must be motivated, goal oriented and able to work independently.

* Ability to organize, prioritize complete activities and meet deadlines daily.

* Experience with Salesforce or other Force.com platforms.

* Proficient in Office software.

* Bachelor s degree or equivalent business experience.

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations Unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets their people and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.



Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.



Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.



Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

Keywords: Skillsoft Corporation, Nashua , Customer Success Manager - Enterprise, Executive , Nashua, New Hampshire

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