Senior CRM Systems Analyst
Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: July 19, 2019
Job Description:
Working under the direction of the CRM Manager, will be
responsible for delivering a CRM solution that optimizes MathWorks’ investment in Salesforce while balancing business
needs with technical complexity in order to meet the business strategy; participating in all aspects of the software
development lifecycle, including working alongside business and development teams in a highly collaborative Agile
environment; serving as the primary liaison to specific departments in order to support their business initiatives
through systems evolution; capturing and evaluating the business requirements related to additional MathWorks system
solutions, including Eloqua, Oracle ERP, Custom Quoting and Licensing, and Mathworks.com; performing gap
analysis between business requirements and the Salesforce functionality; developing overall solution design
options and recommendations; coordinating and negotiating solutions for complex, cross-functional requirements
with multiple parties and interests; configuring Salesforce to support prototyping and solution approaches within
a larger team of analysts and developers; following relevant current and future Salesforce CRM trends as well as
general industry IT trends; and providing guidance to team members for the adoption of additional solution features. Education and Experience: Master’s degree or higher (or foreign education equivalent) in
Engineering, Computer Science, Information Management, or Business Administration and two (2) years of
experience in job offered or two (2) years of experience developing, configuring and providing technical solutions for
the Salesforce platform. OR Bachelor’s degree (or foreign education equivalent) in
Engineering, Computer Science, Information Management, or Business Administration and six (6) years of experience in job
offered or six (6) years of experience developing, configuring and providing technical solutions for the Salesforce
platform. Special Requirements: • Demonstrated expertise evaluating business requirements in
Salesforce or Siebel CRM; performing gap analysis between business requirements and Salesforce functionality; and
converting business requirements into functional design and technical specifications. • Demonstrated expertise configuring Salesforce to support
prototyping; designing Custom Fields, Custom Reports, Triggers, Workflow Rules and Alerts, Custom Formulas and
automaton using Process Builder and Flow on Salesforce platform -- Sales Cloud, Service Cloud, and Force.com; and
analyzing Salesforce releases and roadmaps to align with end-user requirements and use cases. • Demonstrated expertise extracting, manipulating and saving
data within a relational database -- MySQL or MSSQL; creating tables, forms and reports for data analysis; and
integrating Eloqua data with Salesforce. • Demonstrated expertise in the full software development
lifecycle (SDLC), including requirements gathering, functional design, architecture design, implementation, and
testing following Agile Scrum methodologies. [Expertise may be gained during Graduate program.] For the position listed above, interested candidates may search
by job code 21343 for specific job details and requirements and apply online on the Careers Page at
http://www.mathworks.com/company/jobs
Keywords: The MathWorks, Inc., Nashua , Senior CRM Systems Analyst, Engineering , Natick, MA, New Hampshire