Technical Support Engineer
Company: Pfeiffer Vacuum Inc.
Posted on: May 9, 2022
Job DescriptionSUMMARY The Technical Support Engineer will
provide technical expertise for vacuum solutions. This pre and post
sales support is provided to field service engineers, service
technicians, sales engineers, in-house sales and company customers
who are diagnosing, troubleshooting, testing and repairing complex
electro/mechanical equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters
and business relationships is required. Strong interpersonal skills
and the ability to maintain clear and cooperative working
relationships with co-workers and demonstrate regular attendance
and punctuality are essential. The organization promotes
collaborative problem solving in both formal and informal work
teams. Participation in and contribution to teamwork within the
organization is required. Additional requirements include knowledge
of Microsoft Office, Outlook, and Windows as well as general
background working with computers and office equipment (copiers,
etc.) and accurately performing data entry. The work within the
Service Center requires general mechanical and electrical aptitude.
The person must also be able to follow repair instructions and
testing techniques. Requirements also include the ability to work
in a team oriented environment, being a self-starter, motivated,
creative, flexible, self-confident, deadline oriented and able to
multi-task. Employees must follow all quality and safety procedures
of the company, including those at customer sites if applicable,
and must abide by the corporate Code of Conduct in all situations.
Supervisory ResponsibilitiesNone. Duties
- Investigates warranty issues and completes all related warranty
re-bills ("CL's") in accordance with factory requirements and in a
timely manner. Tracks warranty trends to proactively identify
application or misuse issues. Works directly with Product
Management to determine warranty status of product repairs.
- Responds to situations where standard procedures have failed to
isolate or fix problems in malfunctioning equipment or
- The Technical Support Engineer, along with the Product
Applications Management, is responsible for acting as the liaison
between the factory and all PV-US inquires on technical topics.
Reports design, reliability, and maintenance problems or bugs to
design engineering/ software engineering.
- Maintains a positive customer relationship and focus while
responding to customer needs.
- May be involved in customer installation and training.
- May develop unique solutions for standard applications using
- Diagnose failure modes of failed products and compose failure
analysis reports. Physical Demands The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Tasks require
walking, sitting, bending, reaching, mobility, and frequent
lifting. Work requires computer skills (word processing,
spreadsheet, presentations and data-entry), attention to detail and
accuracy. Communication skills including listening and speaking are
required for interaction with other employees, vendors, and
customers. Strong interpersonal skills, the ability to balance
multiple tasks and any stress associated with the duties and
responsibilities of this position are essential requirements in the
performance of this job. POSITION REQUIREMENTS Company
ValuesPfeiffer Vacuum believes that we are all suppliers and
customers of someone in our organization. Our employees must be
able to demonstrate this customer-centric belief - which means that
you are value-adding, reliable, performance-driven, innovative,
service-minded and agile – in all of their business activities. We
expect that our company values of open mindedness, trust,
communication, thinking strategically/being creative, being
courageous, accountable and humble, ethical sensitivity/compliance,
resilience/facing diversity and fostering a culture of empowerment,
engagement and collaboration will drive the actions of our
employees. Education and/or ExperienceRequires a BS degree or
equivalent experience. Not less than 6 years diagnosing and
troubleshooting electronic systems and/or customer service on
company systems. Must have in-depth product knowledge or be able to
learn. Language SkillsEssential functions require the ability to
read, write and speak English. Mathematical SkillsBasic
mathematical skills required including the ability to accurately
use scales and measurement equipment. Reasoning AbilityWill work on
assignments that are routine in nature where limited judgment is
required; normally will receive detailed instructions on all work.
Certificates, Licenses, RegistrationsNone required TOOLS AND/OR
EQUIPMENT Must be able to manipulate small and large tools to make
both fine and major adjustments to intricate test apparatus and
equipment. Must be able to lift tools and equipment weighing up to
sixty pounds. Must be able to travel by air and drive to customer
sites. Secondary duties with additional requirements may be added
from time to time. WORK ENVIRONMENT This position may work in
various environments including office, factory, service center,
customer sites or home settings. Employees who are authorized to
work from home are expected to comply with all company requirements
for core work hours or in-person attendance at company meetings or
events.Indoor and climate controlled industrial environment.
Pfeiffer Vacuum is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, gender, gender identity,
sexual orientation, age, status as a protected veteran, among other
things, or status as a qualified individual with disability. If you
are an individual with disabilities who needs accommodation or you
are having difficulty using our website to apply for employment,
please contact Jill Guilmain at 603-578-6519.
Keywords: Pfeiffer Vacuum Inc., Nashua , Technical Support Engineer, Engineering , Nashua, New Hampshire
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