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Senior Sales Support Engineer

Company: Unified Office, Inc.
Location: Nashua
Posted on: January 7, 2022

Job Description:

Senior Sales Support EngineerAre you looking for an opportunity to join a fast-growing early-stage company where your efforts and hard work will be recognized and rewarded? An opportunity for you to attain a generous ownership position in addition to salary- based compensation? If you're that right person then Unified Office could be the right place for you. We are an early stage fast growing dynamic company that is transforming the world of Unified Communications with its unique hybrid cloud and premise-based architecture and analytics software that businesses are using to embrace "head on" the rapid changes occurring in the world of business today.The right candidate must possess a "can do" positive attitude and must be -self- motivated as well as a self-starter -with leadership qualities -able to lead a team of hard working, dedicated sales engineering professionals within a rapidly growing and changing environment.
ResponsibilitiesYou will be tasked with the responsibilities for the configuration and deployment of our solution at customer sites, training channel partners and customers, third party logistics and working closely with the sales teams in a pre and post sales capacity to ensure schedules are met.
You will also be leading a high-performance sales engineering team that will help augment our support team when onboarding new customers and channel partners with Tier 1-3 support activities and be willing to travel. Other duties include:

  • Integrating voice features with service platform
  • Performing site surveys for successful deployment and
  • installation
  • Work with distribution and installation partners
  • Work closely with resellers to make sure they can install and
  • support our services
  • Develop and maintain installation checklists
  • Train partners and customers on Unified Office systems
  • Creation of training, installation and standard operating procedure
  • documents
    Skills & ExperienceGood working knowledge of IP Networks, Security, and VoIP protocols such as SIP, SIP-T, TRIP, SIP Trunking, RTP, Stun Web 2.0 development skills are a plus. The ideal candidate should also have a background in physical telephony and cable plant systems as well as systems interoperability and integration and must be detail oriented and assume project ownership with minimal supervision.Qualifications: A good working knowledge IP Networking, (Linux, DHCP, DNS, VPNs, firewalls), physical wiring systems, Programming using scripting languages such as Javascript, Python, PHP, and various Unix shells is desired.

Keywords: Unified Office, Inc., Nashua , Senior Sales Support Engineer, Engineering , Nashua, New Hampshire

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