Mail Processing, Data Entry & File Clerk

Company: Making Opportunity Count Inc
Location: Fitchburg
Posted on: August 7, 2022

Job Description:

Job DescriptionPosition Overview:Process and distribute incoming and outgoing LIHEAP mail. Track all incoming documents to the agencyrelated to applications for LIHEAP. Monitor the receipt of documents from the front desk, fax machineand other drop off points. Verify that the required information for processing is on the forms before theLIHEAP determiners process the application. Place notation in the system that the application is readyfor processing. File all applications and associated documents. Essential Duties and Responsibilities: · Provide excellent customer service while interacting with clients, internal customers, andvisitors.· Be helpful, informative, respectful, and empathetic. Reduce frustration for the clients byutilizing good listening skills, providing accurate program information, and minimizingunnecessary interactions.· Provide complete follow through as promised, return calls in a timely manner.· Open all LIHEAP mail and prepare for sorting to the proper employee. Deliver all LIHEAP mail toappropriate employee/location.· Date stamp and track all documents received and attach all documentation to thecorresponding application.· Monitor the receipt of documents from both the fax machine and the front desk. · Enter information into the system the arrival of the application. · File client applications and related documents accurately and in a timely fashion in secured LIHEAP file system. · Purge and clean out files annually. Help prepare to shred files at the end of the season. · Support other seasonal efforts of the program including preparing documents and applications for mailing. · Prepare outgoing mail for the agency. · Other duties may be assigned by the Executive Director. Required Qualifications and Skills:· High School Diploma or HiSET equivalent.· Attention to detail is important.· Effective computer knowledge and ability to learn the systems in use in the LIHEAP program.· Ability to use standard office equipment such as copy or fax machine, mail machine, and foldingmachine (training provided).· Resourcefulness and research skills a plus.· Ability to work well with others and to communicate effectively is required.· Ability to make phone calls to clients to verify information.· Ability to sort, carry and file LIHEAP application and mail items. Work Authorization: Must be eligible to work in the United States. EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Keywords: Making Opportunity Count Inc, Nashua , Mail Processing, Data Entry & File Clerk, Administration, Clerical , Fitchburg, New Hampshire