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Office Manager

Company: The Norfolk Companies
Location: Nashua
Posted on: February 23, 2021

Job Description:

Norfolk Kitchen & Bath is a family-owned business who has been a leader in the kitchen design for over 30 years. We take pride in the ability to offer beautiful kitchens and bath design and providing exceptional service to our clients. Due to growth, we are looking to add to our support team at our Nashua, NH location.If you enjoy working in a beautiful location and working with a team focused on service we maybe the place for you. The Office Manager is a key position responsible for supporting the operational functions for the 3 New Hampshire Showrooms. The Office Manager is key to keeping the day to day running smoothly by assisting customers, designers and supervising the office groups. This job offers a variety and job responsibilities as outlined below.Administrative/Operational job duties:

  • Ensure monthly, quarterly and year-end cleanups of open orders, open transfers, inventory, purchase orders, and excess materials are completed. Notify Finance department of any issues.
  • Manage the purchasing, receiving, and shipping of products and services necessary to complete our job projects.
  • Prepare the accounts payable for all NH locations. Will review statements to ensure invoices are received, post invoice in system confirming GP% on orders, request and follow up on credits from vendors as needed.
  • Manage the daily invoicing process ensure all delivered orders are invoiced daily.
  • Manages the cash applications of customer payments and completes bank deposits.
  • Maintain positive Vendor Relations to ensure highest level of customer service is achieved. May work with vendor on chargebacks as needed.
  • Maintain proper inventory levels by working with Warehouse Supervisor.
  • Main point of contact for operational vendors, including alarm company, building maintenance, and vehicle maintenance.
  • Will partner with the Showroom Sales Manager to resolve customer issues as needed.
  • Requesting insurance certificates as needed for contractors and customers. Updating the same as yearly renewed.Supervisory job duties:
    • Working with the Warehouse Supervisor, will oversee the warehouse and delivery functions and staff.
    • Partner with Human Resources regarding recruitment, safety, employee relation issues, performance management, compliance requirements, conflict resolution with a focus on a high level of morale and employee engagement.
    • Responsible for accurate timekeeping and approval of assigned employees with attention overtime expense containment and PTO tracking.
    • Train staff on company policies and procedures including operations, BisTrack, product and other related topics with a focus on cross-training to increase knowledge of staff and allow for proper coverage as needed.
    • Key point of contact for communication of company or location messages, changes and initiatives.

      • Knowledge of accounting principles as it relates to accounts payable, accounts receivable and inventory.
      • Proficient with Microsoft Office - Excel, Outlook, Word as well as other office technology (Adobe Acrobat, shared files)
      • Strong problem resolution skills to resolve customer and employee issues, as necessary.
      • Strong management skills including communication, conflict resolution, time management, performance management
      • Professional and a high level of confidentiality
      • Able to gain a high level of knowledge of ERP system - BistrackEducation and Experience
        • 5+ years supervisory experience in a customer service/sales/distribution environment
        • Cabinet product knowledge helpful
        • Strong business acumenPhysical Requirements
          • Able to sit for long periods of time.
          • Able to lift, push, pull 25lbs.
          • Able to walk on uneven surfaces.
          • Able to drive to other locations (valid driver's license)PM19 PI130717959

Keywords: The Norfolk Companies, Nashua , Office Manager, Administration, Clerical , Nashua, New Hampshire

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